Frequently Asked Questions

Doubts about our services?
We hope you find the answer among our most frequently asked questions.

What types of repairs does iFixit Barcelona make?

iFixit Barcelona specializes in screen/digitizer/LCD replacement but our expertise does not stop there! Our techs have been trained in a multitude of repairs including power button issues, home button replacement, speakers, microphones, Wi-Fi connections and much more. If you have a problem we have the solution!

Which repair service is best for me?

At iFixit Barcelona we are all about convenience for our clients. With our on-site repair service, expedited 30-minute repair and even pickup and delivery in Barcelona we cover nearly everyone’s repair needs and schedule.

How does it work?

Our convenient on-site repair service is for our customers who prefer to have their device repaired in front of them at work, home or wherever you want us to meet you. This is a service offered locally in Barcelona. Although we can’t repair every device on-site we can accommodate most. Water damaged phones and iPads can not be repaired on-site. Average time needed for each repair at your location is only about 30 minutes. It’s that quick. This service is limited to Barcelona and appointments are limited daily.
Our expedited 30 minutes repair service is for our clients on a tight schedule or just need their mobile device repaired quickly. We offer a drop off option for customers that prefer to hand deliver their mobile device to our repair location. Just book an appointment and click the drop off option and that’s it. When you bring the damaged phone or tablet to us you will be informed what time you can come back to pickup the repaired device.
Our pickup and delivery is another method of service we offer only in Barcelona. It’s that simple one of our technicians or team members comes to the location you provided when reserving the appointment to pickup the device. We then bring the mobile device back to our specialized shop to perform the repair needed. Once complete your device is delivered back to the agreed upon location you discussed with us at pickup. If you need your device picked up at home before work and delivered to your office no problem we are here to make this as easy as possible for you.

Do I need an appointment?

Although the answer is “no” we do prefer you make one. The simple 15-second booking through our amazing scheduling wizard tool helps us to keep our day more organized. Guarantee yourself the most convenient and time-friendly repair in just a couple “clicks”.

What if I don’t know what is wrong with my mobile device?

With over 500 repair options available on our website chances are we have the solution to the problem you are experiencing. However, if you don’t see the right option or repair offered just send us a quick email through our “Contact” form and we will answer you within an hour. With over 20 years combined experience our technicians can fix nearly every problem out there.

I don’t see my mobile device on the website. Can you help?

With all the new models of phones being released nearly every week we try our best to update and add every repair option available, but sometimes we miss one. If you have a model of phone or tablet not listed on our website send us a message through our “Contact” form and we will answer you with any option available for your specific request. We are able to order nearly every part available on the market through our local and global suppliers so if it’s available we will get the part(s) needed for your repair request.

Are the screens original?

Yes. We do offer original screens for all models of mobile phones. We also offer high quality copy screens for certain models of iPhones. Depending on your budget we have the right screen for you.

Do you repair phones with water damage?

Yes we have all the tools and equipment required to repair phones with water damage. We also offer an option to select a free water damage diagnostic on our website for all iPhone and Samsung models. We require minimum 24 hours to diagnose and send a price quote for this repair service. The way it works is to start by booking an appointment reservation online with drop off or pickup and delivery service (phones with water damage can NOT be repaired on-site or with 30-minute expedited service). Next we diagnose the extent of the water damage to the phone and prepare a price quote with parts and labor to repair the device. At this point there is no cost to the customer, only after you agree to the price quote do we start the work to repair the phone. Once the phone is finished and thoroughly inspected with our 23-point checklist we will contact you to arrange delivery or pickup and payment is required at this point. If the phone can’t be repaired you are charged nothing. There is NO warranty for water-damaged phones.

How do I pay?

You pay when the mobile device if completed. There are no pre-pay costs associated with our repairs. We want your 100% satisfaction for the services we performed therefore you pay when either the phone is delivered to you, the on-site repair is completed or when you pick up the phone from our shop location.

Is there a warranty?

Yes we do offer a warranty on all repairs with the exception of water-damaged phones. We will repair or replace, within the first 15 days, any problems our customers are experiencing at no cost with the EXCEPTION of physically damaged phones. If you damage the phone again we will not repair or replace the parts for free. Items that are included for refunds are touch screen issues, black or dead spots on the screen, battery not keeping constant charge, etc… If you have any questions or wondering if the problem is covered under our warranty just contact us. We are here to ensure the satisfaction of all our clients past, present and future.

We know what you’re thinking: Just like that? Yes, and also we use only genuine quality parts for all repairs, if it helps making up your mind.